In 2001 I took a summer job at the Harris Teeter in Virginia Beach. While on “project” with Campus Crusade for Christ (Cru), I sought a place to work and witness for three months. Harris Teeter fit the bill, and hiring me they knew I’d return to Michigan in August.

That being known, Harris Teeter invested 20 man-hours to train me, like they did every new employee. On top of the on the job training I received working in the deli, they sent myself and another project member to “night school.” Over the course of two weeks, they paid us for our studies in a corporate classroom.

If you’re not familiar with Harris Teeter, they are a grocery store that prides itself on customer service. It identifies itself as a “North Carolina based grocery committed to world class customer service.” Ask a manager and they will tell you they’re here to serve. Join their rewards program and you will become a “Very Important Customers.” Apply for a summer job—like I did—and they’ll train you for 20 hours.

I still remember some of the principles of customer service: “If a customer asks you for help finding a product, don’t point. Don’t explain the path to the product. Walk them to the aisle.” Harris Teeter was and is committed to giving customers the highest shopping experience. And all this for bread and meat that will go bad next week. Continue reading →